Sales Conditions 2018-12-07T17:42:29+00:00

General Sales conditions

1. Complaints Introduction and effectiveness of the General Sales Conditions

These general conditions of sale (hereinafter “General Conditions”) have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site (hereinafter , the “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”). The seller of the products and owner of the Site is: Azienda Agricola Francesco Tricarico. with registered office in Via XX Settembre, 21 70027 Palo del Colle (BA), P.I. N° 07773780726 and registration in the Companies Register of Bari REA: BA – 580634, – E-mail address: (hereinafter “Company”). The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Site and which will be available at any time by the Customer. In the event that the person making purchases on the Site requires the invoice and / or in any case is not a “consumer or user” as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the withdrawal rules pursuant to art. 7 of these General Conditions shall not apply, as well as the provisions that according to the same Consumer Code apply only to “consumers”. Contracts concluded with the Company through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Payments

Prices shown are valid only for Italy and the nations of Europe where shipping is possible. Prices include VAT, containers and packaging.
Shipping is possible in those countries accepted in the “Calculate Shipping” section of the Shopping Cart. However, the countries are Italy and many nations in Europe.

Payment can be made via:

  • bank transfer, using the order ID as a reason for payment. The order is not sent until the funds are transferred to the current account indicated in the completed transaction.

  • PayPal, once confirmed the order, the customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with the relevant conditions.

Subjects who need an invoice should make a request at the time of order by entering the VAT number in the appropriate section of the Transaction: “Shipping Addess” → ” Order Notes”.

3. Delivery

The Company delivers directly to the address indicated by the customer when ordering. The ordered goods therefore travel completely at the risk of the Company. Depending on the destination area of ​​the goods, deliveries may take place over a period of time ranging from 2 to 15 days, subject to setbacks.

4. Delivery areas

The Company makes deliveries throughout the national and international territory using couriers.

5. Order progress status

The Company makes available to customers registered on the Internet an online tool for viewing the current status of their orders when the courier used provides this option.

6. Unavailability of products

If the ordered products are temporarily unavailable, the Company will promptly inform the Customer, without prejudice to the latter’s right to cancel the order.

7. Cancellation of orders

The Customer can proceed with the cancellation by promptly calling the phone number: +39 3394786777 or by writing to

8. Right of withdrawal

The Customer, in accordance with Legislative Decree 06/09/05 No. 206 and subsequent amendments, has the right to withdraw from the contract and proceed to return the goods within 14 days of receipt, giving notice to the Company, calling the phone number: +39 3394786777 or by writing to and in any case making sure that the Company has received notification of withdrawal and gives proof of receipt of the same (for example by email).
To facilitate the withdrawal process, the Company asks the Customer to indicate the Order ID and the date of receipt of the goods.
It will be the Company’s responsibility to reimburse the amount paid within 14 days from the communication of the withdrawal by the customer,
without prejudice to the Company’s right to suspend payment of the reimbursement until the actual receipt of the goods.
The customer does not have to bear any charges. In any case, any shipping costs incurred by the customer for the return of the goods to the Company are reimbursed together with the price of the goods and any contributions paid by the customer.

In addition to the cases indicated in the Introduction (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014: – order of tailor-made or clearly customized Products; – order of Products that risk to deteriorate or expire rapidly; – order for sealed Products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery. The right of withdrawal is only applicable for Products purchased on the Site that can be returned to the Company and re-marketed without danger to the health of consumers. In the event of exclusion of the right of withdrawal, the Company will return the purchased Products to the Customer, charging the shipping costs to the Customer.

9. Complaints

For any report, complaint or request for information the Client can directly contact the address: quoting the order number assigned at the conclusion of the order and reported in the order confirmation sent via E-Mail.
The Company also informs the Client that the European Commission provides a platform for alternative non-judicial dispute resolution, accessible on the website

10. Complaints Limitations of liability

Except for fraud or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or property caused by non-acceptance or evasion, even partial , of an order.

11. ComplaintsApplicable law and jurisdiction

The sales contract between the Customer and the Company is concluded in Italy and governed by Italian law.

12. Protection of minors

Minors under the age of 18 are not allowed, unless under the control of an adult family member, to submit orders via the online order form.